Do you have a return or complaint?
1. Step | Check package details
The original packaging is part of the product and should be returned undamaged.
Use suitable outer packaging.
Please note: If damage occurs as a result of inadequate or unsuitable packaging, we reserve the right to deduct all or part of the resulting loss in value from the refund.
Please check whether your parcel corresponds to the maximum permitted size for delivery to the parcel store:
Weight: max. 20kg
Size: min. 21 cm x 14.8 cm (DIN A5)
Length: max. 100 cm
Composite volume: max. 250 cm, (width + height) x 2 + length
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Details:
1: Length
2: Width
3: Height
Package details do not match or you have further questions?
Please contact our customer service and tell us the package dimensions (LxWxH) or have a look at our FAQs.
2. Step | Register in our returns portal
If the package details match, log in to the returns portal with your invoice number and e-mail address (see invoice) and select the items you wish to return. Please note that the new invoice number must be used for returns of replacement deliveries.